Service
The original intention of the establishment of “Deyang Factory” is to provide customers with worry-free and efficient services. From product selection, production, transportation and other aspects, we provide one-to-one full service. Let our customers have more time to make more money and stay ahead in the fierce market competition in the future.
One-Stop Service
From the consultation stage to the delivery stage and after-sales, we provide one-to-one dedicated service. You don't have to worry about the whole process being too complicated and cumbersome. We are just your exclusive "butlers" for your consultation and services.
Full-Process Follow-up Service
We will meet any needs you have throughout the entire service process. For example, quality inspection during product production, logistics tracking services during transportation, etc., we will all do it well-documented. No blind spots are left in every link.
After-sales service
We value long-term cooperation. The after-sales team will reply within 2 hours on working days (Beijing time) and give a clear solution and time expectation. Solutions include but are not limited to reissue/reissue (full or partial), refund (full or partial), discount/rebate (Credit) for next order, spare parts/technical guidance (if applicable). Bear related costs. 1. Quality issues that are our responsibility: We bear reasonable reissue/refund costs. 2. Due to reasons such as improper storage, use, secondary processing or operation by the customer: the relevant costs shall be borne by the customer. 3. In principle, duties, taxes, and customs clearance fees are non-refundable and non-compensable, unless otherwise agreed in writing by both parties.
